All sales are FINAL no refunds are allowed due to the exclusive nature and high appeal of our products. We do allow our customer a store credit or exchange. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange or store credit. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resellable condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (original ties must remain intact as it was received by the customer). Send your exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:

Bronz Hair Co.
11807 Westheimer Rd
Suite 550 PMB 748
Houston , TX 77077

If you are unhappy with the quality of your products , please email customer service at support@bronzhairco.com and a representative will be in contact within 24 hrs